Start free.
Pay when you outgrow it.

Every plan takes unlimited feedback. You are charged for how much of the product you use, never for how much your customers have to say.

Free

$0/ month

Free forever

Enough to run real feedback on one product.

  • 1 project
  • 3 teammates per project
  • Unlimited feedback
  • ✓The widget, in five languages
  • ✓Screenshot and file attachments
  • ✓Email alerts on new feedback
  • ✓A private ticket link for every sender
  • ✓Help-centre answers inside the widget, from your MacroPrimer knowledge base
Start free

Pro

$19/ month

billed annually · $24/mo if paid monthly

For a team running feedback across more than one product.

  • 3 projects
  • 10 teammates per project
  • Unlimited feedback
  • ✓Everything in Free
  • ✓Slack and GitHub apps
  • ✓Assignment, internal notes and triage
  • ✓Rules that sort and route on arrival
  • ✓Email support
Start free

Business

$89/ month

billed annually · $99/mo if paid monthly

For companies whose own customers need an account of their tickets.

  • Unlimited projects
  • 25 teammates per project
  • Unlimited feedback
  • ✓Everything in Pro
  • ✓A white-labelled portal for your customers
  • ✓Mail sent from your own domain
  • ✓SLA targets, breach alerts and response-time reporting
  • ✓REST API and API keys
  • ✓Customer lookup from your own system
  • ✓MacroReply branding removed
Start free

Enterprise

Custom

Priced on what you need

For vendors who need the paperwork as well as the product.

  • Unlimited projects
  • Unlimited teammates per project
  • Unlimited feedback
  • ✓Everything in Business
  • ✓Onboarding and invoicing
  • ✓Data processing agreement
  • ✓A named point of contact
Talk to us

Questions people actually ask

Is there a limit on how many messages I can collect?
No, on any plan. A support tool that stops accepting messages at a quota drops real customer complaints, and charging for volume would argue against putting the widget where it is most useful. What changes between plans is how many products and people you run, and whether your own customers get an account of their tickets.
What counts as a project?
One widget key, one inbox, one set of settings — usually one product or one site. Teammates are people on your side who can read the inbox and reply; the customers who write in are never counted and never need an account.
Why would I need Business?
Because your customers have started asking where their ticket got to. Business is the tier where the product stops being an inbox for you and starts being something you put in front of them: a portal on your own branding, mail from your own domain, a response time you can commit to and report on, and an API to tie it into whatever you already run.
What happens when I reach a limit?
Nothing breaks and nothing is lost. You are told, and you choose whether to move up.

In development

Not available yet, and not included in any plan above. Listed because it is what we are building next — tell us which of these you need and it moves up.