Privacy Policy

We collect three broad categories of information:

• Account data — your name, email address, and authentication details (including Google sign-in identifiers) used to create and secure your account.
• Message & content data — the inbound messages you route to MacroReply and the replies, drafts, follow-ups, and status our agents generate on your behalf.
• Usage & device data — logs, approximate location derived from IP, browser type, and product interactions used for security, debugging, and improving the service.

We use the information above to:

• Provide the core service — reading incoming messages and generating replies, follow-ups, and resolutions.
• Authenticate you, secure your account, and prevent fraud and abuse.
• Operate, maintain, debug, and improve the product.
• Communicate with you about your account, security, and service changes.

We do not use your message content to train foundation models, and we do not sell your personal information.

MacroReply uses third-party large language model providers to generate replies. When an agent processes a message, the relevant content is sent to these providers solely to produce output for you. We work only with providers that contractually commit not to use submitted content to train their models. We also rely on infrastructure subprocessors (for hosting, storage, and email delivery) that process data on our behalf under confidentiality obligations.

We retain account and content data for as long as your account is active, and for a limited period afterward as needed to comply with legal obligations, resolve disputes, and enforce our agreements. You can delete a project — and the messages scoped to it — from within the app, and you can request deletion of your account at any time.

We use encryption in transit, scoped access controls, and reputable cloud infrastructure. Access to production data is limited to personnel who need it to operate the service. No system is perfectly secure, but we work continuously to protect your information.

We share information only with the subprocessors described above, when required by law or valid legal process, or in connection with a merger or acquisition (in which case we will notify you). We never sell your personal information or share it for third-party advertising.

Depending on where you live, you may have the right to access, correct, export, or delete your personal information, and to object to or restrict certain processing. You can exercise these rights from your account settings or by emailing us. We will respond consistent with applicable law.

We use strictly necessary cookies to keep you signed in and to secure your session. We do not use third-party advertising cookies.

MacroReply is not directed to children under 16, and we do not knowingly collect their personal information.

We operate from the United States. If you access MacroReply from elsewhere, you understand your information may be processed in the U.S. and other countries where we or our subprocessors operate.

We may update this policy from time to time. When we make material changes, we will update the date above and, where appropriate, notify you in the product or by email.

Questions about privacy? Email privacy@macroreply.com. MacroReply is a product of Sakamoto Labs LLC.